After the ticket: void, refund and reissue, and where each one works
Three remedies, three different clocks, and a different answer on each supplier. What you can do yourself, and what the desk does for you.
Read moreMulti-GDS consolidator · 240+ airlines, ticketed worldwide
An airline consolidator for travel agencies — net and commissionable fares across Amadeus, Sabre and Travelport Galileo, more than 240 airlines you can ticket from one account, and an Arabic-first team that works in English too.
Connected to three GDS
Fares from Amadeus, Sabre and Travelport Galileo, merged into one price-sorted list — then issued natively on the system that holds the fare.
One search across Amadeus, Sabre and Travelport Galileo — results merged and price-sorted, then issued natively on the GDS that holds the fare.
Issue, void, refund, reissue and split on all three GDS — and a desk that quotes what the platform cannot do by itself.
Book at your agency price — below the published fare — and set what you charge your client. The client relationship stays yours.
Flights lead. Hotels are bookable in the same portal, on the same reports.
We’re a newer entrant, and we’d rather earn trust than fake it. As agencies come on board, their words will appear here. In the meantime, the things you can verify — our capability, how we handle your data, our team — speak first.
Register on the platform, we review and agree terms with you directly, then we activate your account.
Have these ready to speed things up:
Search results carry the GDS badge that produced each fare, and every document you issue carries your agency’s name. Ask us for a live walkthrough before you commit.
Three GDS in one search and more than 240 airlines you can ticket from one account — provable, not promised.
Real people you can reach — a monitored mailbox, a phone that answers, and WhatsApp.
Settlement
Settlement options are arranged when you open your account — discussed directly with our team, suited to your agency. No fine print, no promises we can’t keep.
A few essentials, in plain language.
A published fare is the public price anyone can see and book. A net fare is a wholesale price given to accredited agencies, with no commission baked in — the agency adds its own markup and keeps the difference. Net access is how agencies build margin the public can’t reach.
Read the answerA consolidator is a wholesaler that holds airline relationships and ticketing authority, then extends net and commissionable fares and ticketing to travel agencies. Instead of signing and maintaining dozens of airline contracts yourself, you book through one partner, set your own price to your client, and the consolidator issues the ticket.
Read the answerYou apply and get verified as an agency. Once your account is active, you search and book through the platform at net or commissionable rates, set your own price to your client, and we issue the ticket. You own the client relationship; we provide the access and the issuance.
Read the answerEducation and perspective on net fares, consolidation, and the parts of the job that are easy to get wrong.
Three remedies, three different clocks, and a different answer on each supplier. What you can do yourself, and what the desk does for you.
Read moreHow buying on a credit line actually works — the three numbers that matter, why money is reserved before the airline is called, and how a top-up reaches your balance.
Read moreAncillaries are where a lot of agency margin hides, and where the rules differ most between suppliers. What issues as an EMD, what can be undone, and what to check first.
Read moreA booking and a ticket are not the same thing. Here is what the gap between them is worth, and what happens when the airline’s deadline runs out.
Read morePublished fares are what the public pays. Here is where an agency’s margin actually comes from, and why “net” is a looser word than it sounds.
Read moreFrom net fares to voids, refunds and settlement, in plain language.
You apply and get verified as an agency. Once your account is active, you search and book through the platform at net or commissionable rates, set your own price to your client, and we issue the ticket. You own the client relationship; we provide the access and the issuance.
Travel agencies with a business registration can apply — a commercial register or trade licence and an owner ID are what registration actually asks for. ARC or IATA/IATAN accreditation is not required; if you hold it, have the number to hand for the verification call. If you’re not sure, talk to us first and we’ll guide you.
Registration is three short steps on the platform: agency details with your commercial register or trade licence, a code sent to your email, then the owner’s details and ID with a password of at least 12 characters. About ten minutes. After that a person reviews the application and calls you to verify the agency; once approved, you receive your login details, including your Agency Code.
No. Registration asks for a commercial register or trade licence and the owner’s ID, and we verify the agency by review and a call. The form has no field for an ARC or IATA number; if you hold one, mention it on the call. You do not need your own ticketing authority to book and issue through the platform.
Your agency has a credit account. Tickets draw on it as you issue them, and you top it up by bank or exchange transfer: you upload the proof of transfer in the portal and the deposit is recorded once it clears. There is no card payment and no online top-up. Every movement appears on your statement.
A published fare is the public price anyone can see and book. A net fare is a wholesale price given to accredited agencies, with no commission baked in — the agency adds its own markup and keeps the difference. Net access is how agencies build margin the public can’t reach.
A consolidator is a wholesaler that holds airline relationships and ticketing authority, then extends net and commissionable fares and ticketing to travel agencies. Instead of signing and maintaining dozens of airline contracts yourself, you book through one partner, set your own price to your client, and the consolidator issues the ticket.
You do. The platform shows you one all-in agency price per passenger, below the published fare. What you charge your client on top of it is your decision, invoiced in your own name; the client relationship stays with you, and the platform never contacts your client.
Both exist, depending on the airline and the fare. In the platform you do not need to tell them apart: every result is shown as one agency price with the airline’s terms already applied, and you add your own margin on top. The airline’s published fare is never altered; the agency price is calculated beside it.
One search asks Amadeus, Sabre and Travelport Galileo at the same time. Each system’s results are normalised into the same shape, merged, and sorted cheapest first, so the same flight from two systems sits side by side and you pick. When no exchange rate exists for a fare’s currency it is left out rather than estimated.
A PNR (Passenger Name Record) is the booking record that holds an itinerary, passenger details, and fare information in the reservation system. It is created when a booking is made and referenced through ticketing and any later changes.
A GDS (Global Distribution System) — such as Sabre, Amadeus, or Galileo — is the network airlines and agencies use to search availability, price fares, and issue tickets worldwide. Access to three GDS means broader reach, and each supplier connection is isolated from the others.
Every booking is created first as a PNR without a ticket. The airline attaches a deadline, the ticketing time limit, by which the ticket must be issued or the seats are released. The platform shows that deadline as a countdown on the booking. Until you issue, nothing is charged; when your client confirms, you issue from the same screen.
Yes, in the sense that matters: the booking exists as an unticketed PNR with the airline’s deadline shown, and you issue when you are ready. How long the airline waits depends on the fare; some fares must be ticketed the same day. The countdown tells you exactly where you stand.
Seat maps and paid seats are available on all three GDS, issued as EMDs. Extra baggage can be added on Amadeus and Galileo. Both are done inside the booking, before or after ticketing depending on the airline’s rules, and are charged to your account like the ticket itself.
Ask the desk through the chat on the booking, or the general support chat, and describe the route and dates. Our team books it manually in the carrier’s system and records it in your account, so it shows in the same reports as your online bookings.
A void cancels a ticket inside the airline’s void window, usually the same day it was issued, as if it had never been sold; the full amount returns to your account. A refund applies after that window and follows the fare rules: you request a quote in the platform, see what the airline returns and what it keeps, and accept before anything moves. Void works on all three GDS; refunds are self-service on Amadeus and Sabre, and go through our desk on Galileo. A few airlines do not allow void at all.
On Amadeus the platform runs the involuntary reissue, so the ticket is rewritten to the new flights. On Sabre the platform previews and confirms the change with the airline. In both cases you see the new itinerary on the booking, and anything the airline’s rules do not cover is raised on the booking and quoted by our desk.
On Amadeus, yes: an EMD for a paid seat or a service can be voided inside the void window or refunded under its rules, from the booking. On Sabre and Galileo, EMDs are issued in the platform but voided or refunded through our desk.
Raise the request on the booking. Our operations desk prices the change against the fare rules, posts the quote inside the platform, and does nothing until you approve it. Once approved the ticket is reissued and the difference, if any, is charged to your account. The whole exchange stays in the booking’s chat.
Your agency has a credit limit and a live available balance. Issuing a ticket first places a hold for the amount, then posts the movement once the ticket is out; refunds post back the same way. Posted movements cannot be edited afterwards, by us or anyone else: the database itself refuses. You top up by transfer, and the statement shows every movement.
Yes. The statement lists every hold, charge, refund and top-up with its date and reference, in Arabic or English. Reports on sales, credit usage and staff activity sit beside it.
Yes. Create a sub-account for each staff member and switch on exactly the sections they need from a matrix of twenty; a new account starts with none. A booking agent can search and book without seeing the statement; an accountant can see the ledger without booking. You can change or revoke access at any time.
Yes, at three levels: the route, the controller and the database row. A request for another agency’s booking is answered as not found rather than forbidden, so the record’s existence is not even revealed. Your staff see only your agency; passenger data is encrypted at rest on top of that.
Six families of booking reports, a sales view, the credit statement, credit usage, and attribution of every booking to the staff member who made it. A dashboard shows your funnel, routes, airlines and hourly activity, and a pricing-activity log records every quote your team runs, exportable to CSV.
Yes. Invoices and vouchers are generated in your agency’s name with your logo, ready to print or send to your client. Delivery is yours; on Sabre bookings the e-ticket can also be emailed to the passenger by the airline system on request.
Passport numbers, dates of birth and email addresses are encrypted at rest with rotating keys, and searched through blind indexes so the values never sit in plain text. Access is isolated per agency, every login is logged, and changes to permissions are written to an audit trail. What we do not claim is on the security page.
Yes. Two-factor by email code is available on every agency account and can be switched on per user. It is mandatory for our own staff and administrators.
Yes. Hotels are searched, booked, modified and cancelled in the same portal as your flights, under the same login and staff permissions, and the bookings appear in your reports. Hotel payments are handled separately from the air credit account.
More than 240, through Amadeus, Sabre and Travelport Galileo. The platform prices and sells against its own carrier list, so if an airline is on it you can search, book and issue it from the same account. Ask us about a specific carrier and we will tell you plainly.
Yes. The three GDS reach worldwide and the ticket is issued on the system that holds the fare, wherever your agency is. Our team works in Arabic first and in English throughout, and the platform is fully bilingual. Settlement terms are agreed with each agency directly.
All 29 Saudi airports, including Jeddah (JED) and Madinah (MED), on negotiated Saudia terms, plus eight North American gateways into the Kingdom. The airline contracts page lists the carrier terms we can confirm today.