After the ticket: void, refund and reissue, and where each one works
Three remedies, three different clocks, and a different answer on each supplier. What you can do yourself, and what the desk does for you.
Read moreThe agency reading room
Insight for agencies
Education and perspective on net fares, consolidation, and the parts of the job that are easy to get wrong.
Practical knowledge for your next booking
Articles: 5Paying on account: credit lines, holds and the statement
How buying on a credit line actually works — the three numbers that matter, why money is reserved before the airline is called, and how a top-up reaches your balance.
Read moreSeats, bags and EMDs: selling the extras through a GDS
Ancillaries are where a lot of agency margin hides, and where the rules differ most between suppliers. What issues as an EMD, what can be undone, and what to check first.
Read moreBook now, ticket later: what an unticketed PNR actually gives you
A booking and a ticket are not the same thing. Here is what the gap between them is worth, and what happens when the airline’s deadline runs out.
Read moreNet fares, explained: where an agency’s margin really comes from
Published fares are what the public pays. Here is where an agency’s margin actually comes from, and why “net” is a looser word than it sounds.
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