Agencies do not buy tickets one card payment at a time. They buy on account: a credit line with a limit, a running balance and a statement. If you have only ever bought travel retail, the mechanics are worth understanding before your first issue, because they explain every number on your dashboard.
Three numbers, not one
- Your limit — the maximum exposure agreed with you. It does not move when you buy; it is the ceiling.
- Outstanding — what you have used and not yet settled.
- Held — money reserved for an issue that has started and not finished.
What you can spend right now is the limit, less outstanding, less held. That last term is the one that surprises people, and it exists for a good reason.
Why money is reserved before the airline is called
Issuing a ticket is a conversation with an airline that takes seconds and can fail halfway through. If your account were debited only after the airline answered, two staff issuing at the same moment could both pass a balance check and one of them would end up over the limit. So the order is: reserve, call, then confirm or release. The amount is held first, the supplier is asked to issue, and the hold is either converted into a real debit when the ticket number comes back or released in full when it does not.
That is why an issue that failed can briefly reduce your available balance and then restore it. Nothing was lost: a hold was taken and released.
The statement is the record, and it does not change
Create your agency account
Register on the platform, we review and agree terms with you directly, then we activate your account.
Have these ready to speed things up:
- Commercial register or trade licence
- Owner or authorised-signatory ID
- Agency address, phone and email
Every movement on your account is a typed entry — an issue, a refund, a top-up, an adjustment — carrying its own reference back to the booking that caused it, and you can pull the statement in Arabic or English for any period. Posted entries are immutable: once a line is on your statement it cannot be edited or deleted, only corrected by a further entry that is also on the record. That is a deliberate design choice, and it is the reason a statement can settle an argument.
One practical detail: the accounting day runs on Aden time. A ticket issued late in the evening elsewhere may land on the next day’s statement, which matters when you are reconciling the end of a period.
Topping up
Top-ups are bank or exchange transfers, not card payments. You transfer to the named account, upload the proof of transfer against your request, and the balance moves when the transfer is confirmed on our side — not when the request is submitted. There is no online card top-up, by design: the money has to be real before the credit is.
Two habits make this painless. Send the proof at the time of transfer rather than at the end of the week, and keep your available balance comfortably ahead of the day’s issuing — a hold that cannot be taken stops an issue at the worst possible moment, with a client on the phone and a ticketing deadline running.
What a credit line is not
It is not a payment method for your traveller. Your client pays you, by whatever means you accept; the line is how you pay us. And the amount you are debited is one all-in figure per passenger. What you charge your client above that is your margin: you set it, and it does not pass through the booking platform at all.
Every account opened from here on runs on this ledger. The glossary defines the terms used above, and the security page describes how the underlying records are protected.